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California School of Law Technical Support

The software use at the California School of Law is so good that technical problems rarely occur, but when they do our tech support is here to help.

The California School of Law has tech support available for students during the week days so if the student knows they have a problems can be resolved prior to class. If students have tech problems during class on Tuesday or Thursday night, someone is always at the tech support desk.

The phone number is (805) 770-3030 or (844) 500-9200

You can also email techsupport@californiaschooloflaw.com

Elluminate Technical Support

With microphone or speaker problems, while in Elluminate go through the Audio Setup Wizard

(Tools > Audio > Audio Setup Wizard)

Check their Knowledge Base first to see if that can answer your questions:

http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1

Contact methods “ submit a ticket, live chat, or telephone:

http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1

North America, Toll Free: 1 (877) 382-2293

ExamSoft Solution Center

If the issue has to do specifically with a certain exam, you need to call Tech Support at the school not ExamSoft.

Check the ExamSoft Knowledge Base:

http://support.examsoft.com/ics/support/default.asp?deptID=15194

Phone: 866-429-8889 or 954-429-8889

Hours of Operation: Monday-Friday: 5:30 a.m.- 5:30 p.m. PST

CALI

Sometimes the scoring is temporarily disabled on a lesson when there is an issue with it.

http://www.cali.org/contact

You can email the Director of Internet Development for problems accessing CALI lessons or general technical support.

WestLaw

Username and Password Questions call 1-800-WESTLAW (937-8529) and select the option "Are you calling about your OnePass" to be directed to the OnePass team.

Westlaw Research Questions and Issues - call 1-800-REF-ATTY (733-2889).

http://lawschool.westlaw.com/shared/marketinfodisplay.asp?code=ws&id=24

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