California School of Law Technical Support
The software use at the California School of Law is so good that technical problems rarely occur, but when they do our tech support is here to help.
The California School of Law has tech support available for students during the week days so if the student knows they have a problems can be resolved prior to class. If students have tech problems during class on Tuesday or Thursday night, someone is always at the tech support desk.
The phone number is (805) 770-3030 or (844) 500-9200
You can also email techsupport@californiaschooloflaw.com
Elluminate Technical Support
With microphone or speaker problems, while in Elluminate go through the Audio Setup Wizard
(Tools > Audio > Audio Setup Wizard)
Check their Knowledge Base first to see if that can answer your questions:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1
Contact methods “ submit a ticket, live chat, or telephone:
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&task=knowledge&questionID=1
North America, Toll Free: 1 (877) 382-2293
ExamSoft Solution Center
If the issue has to do specifically with a certain exam, you need to call Tech Support at the school not ExamSoft.
Check the ExamSoft Knowledge Base:
http://support.examsoft.com/ics/support/default.asp?deptID=15194
Phone: 866-429-8889 or 954-429-8889
Hours of Operation: Monday-Friday: 5:30 a.m.- 5:30 p.m. PST
CALI
Sometimes the scoring is temporarily disabled on a lesson when there is an issue with it.
http://www.cali.org/contact
You can email the Director of Internet Development for problems accessing CALI lessons or general technical support.
WestLaw
Username and Password Questions call 1-800-WESTLAW (937-8529) and select the option "Are you calling about your OnePass" to be directed to the OnePass team.
Westlaw Research Questions and Issues - call 1-800-REF-ATTY (733-2889).
http://lawschool.westlaw.com/shared/marketinfodisplay.asp?code=ws&id=24